Membership FAQs

1When will I receive my membership pack?
All membership packs will be posted out to members.

You can expect to receive your membership pack in the mail in early March.
2Can I pay my membership in instalments (payment plan)?
Yes. For no extra cost, you can spread the cost of your membership across six monthly instalments, deducted once a month from your nominated credit card.

The instalment schedule will commence on 10 December 2018 and conclude on 10 May 2019 (six-month plan).

Please note that we are unable to change the schedule date (if the 10th falls on a weekend or public holiday, then it will be deducted on the next business day). Please ensure you have sufficient funds in your account on this date to cover the instalment amount. Members paying after the first instalment of 10 December 2018 will be required to pay the combined value of all instalments due to bring them up-to-date with the instalment schedule.

Payment Amount Due date
First payment 25% 10/12/2018
Second payment 15% 10/01/2019
Third payment 15% 10/02/2019
Fourth payment 15% 10/03/2019
Fifth payment 15% 10/04/2019
Sixth payment 15% 10/05/2019


Please notify memberships@netballsa.asn.au if there are any changes to your credit card information.
3Who is considered eligible for a junior and/or concession membership?
Junior

Members who are aged between four and 17 years old (inclusive) as at 1 January 2019 are eligible for a Junior membership. Members who turn 18 before this date will need to purchase a concession or adult membership. Proof of age may be requested at time of purchase or upon entry to the stadium on game days.

Children and infants aged three years old and under as at 1 January 2019 are not required to purchase a membership, but must be accompanied by a paying Adult or Concession member and seated on their lap.

Only one child or infant is permitted entry per paying Adult or Concession member.

Children who turn four prior to 1 January 2019 will be required to purchase a Junior membership. Proof of age may be requested at time of purchase or upon entry to the stadium on game days

Concession

Concession prices apply to pensioners and full-time students 17 years and over as at 1 January 2019.

Pensioner concession is available to people holding the following cards:
- Pension card (aged; single parent; disability)
- Student card (full-time only)

Concession is not available for senior cards, health care or health benefit cards. All concession members are required to produce appropriate identification when attending games.
4What makes up a family membership?
Included in our family memberships are 2 x Adult and 2 x Junior memberships.
5How many Adelaide Thunderbirds home games will there be in 2019?
The Adelaide Thunderbirds will host seven home games in 2019. Click here to view the full fixture.
6When will the venue for Round 7 be confirmed?
We are currently working on confirming the venue for Round 7, and will advise our fans and members as soon as this is confirmed.
7If I become a 3-Game or 1-Game member, can I select the games to attend?
Yes. After purchasing your 3-game or 1-game membership, you will receive a form via email where you will select the one or three games you wish to attend.

After completing the form, your seats to your selected games will be automatically allocated and you will be notified via email of your seats prior to the start of the season.
8Can I cancel my membership, and if so, do I receive a refund?
Adelaide Thunderbirds memberships are non-refundable.

Once a membership has been purchased, the Adelaide Thunderbirds are under no obligation to provide a cancellation or refund.
9I’m an existing member but I can’t log into my account?
If you are having trouble logging into your membership account, please contact our membership team with your full name and member number at memberships@netballsa.asn.au.
10What additional purchases are available?
The following additional purchases can be selected when renewing or purchasing your membership:

- Discounted season car park passes
- Discount to end of season Adelaide Thunderbirds Awards Dinner

The above items can be included in a payment plan.
11What games are the Car Park Passes valid for?
An Adelaide Thunderbirds Car Park Pass is only valid for parking at Priceline Stadium for home games. Transport will be arranged for our games at the Adelaide Entertainment Centre.