Membership Terms and Conditions

We want to make sure all our members have a positive experience with the Adelaide Thunderbirds and kindly ask them to read the Terms & Conditions and FAQ’s prior to purchasing.

 

PRIVACY

The personal information you have provided in your Adelaide Thunderbirds membership application is collected, used and disclosed in accordance with the Netball Australia Privacy Policy – Netball South Australia is a party to this policy.

Netball South Australia may use and disclose your personal information for the purposes of conducting and administrating your Adelaide Thunderbirds membership and other related activities across Australia, providing you with member services or promotional material, complying with legal obligations or otherwise in accordance with the Netball Australia Privacy Policy. Netball South Australia may share your information with third parties such as Netball Australia, Ticketmaster or Ticketek, however your information is not generally disclosed to anyone outside Australia. The Netball Australia Privacy Policy contains information about how you may access and request correction of your personal information held by Netball South Australia or make a complaint about the handling of your personal information, and provides information about how a complaint will be dealt with by Netball Victoria. Your membership application may be rejected if the information is not provided. If you do not wish to receive promotional material from Netball South Australia sponsors and third parties you must advise us via email or telephone or via the specific opt-out procedures provided in the relevant communication.

 

MEMBERSHIP PAYMENT

Members with an outstanding balance from 2019 or previous seasons will be ineligible to renew or purchase a new membership in 2020 until all outstanding fees have been paid.

Members on a payment plan will commence their payments on February 10. Those on monthly instalments will have a payment deducted on the 10th of every month, starting from February 10, for 6 months. Those on an upfront payment will have the full amount deducted on February 10. Those who do not wish for their membership to be automatically debited must opt out via email.

If a payment is missed, the Adelaide Thunderbirds membership team will debit again 2 days later. If the payment is still not successful, the Adelaide Thunderbirds membership team will then communicate to the member and it is the members responsibility to amend.

The Adelaide Thunderbirds membership team exercise the right to refuse entry and cancel the barcodes of the membership if a member is non-compliant.

 

MEMBERSHIP TYPES

At both Priceline Stadium and Adelaide Entertainment Centre, there are options for junior, concession, companion, adult and family memberships.

Junior – All members aged 17 and under as of 31st December 2020

Adult – All members aged 18 and above as of 31st December 2020.

Concession – To qualify for a concession, members must have one of the following; Pension card, Full-time student card, Veteran’s affairs card, Disability card or Carer’s card. Members must produce their concession ID at the game when entering the venue. If a member is no longer a concession and this changes through the course of the membership, they must contact the membership team to upgrade.

Members who hold a health care card or senior’s card are not eligible for a concession membership.

Family – A family consists of two (2) adult memberships and two (2) junior memberships.

 

MEMBERSHIP BENEFITS

Members who purchase a season ticketed membership are entitled to all 7 home games, at Priceline Stadium and Adelaide Entertainment Centre. A member card is used for entry at all games.

Members who purchase a 3 game membership or 1 game membership are entitled to 3 games and 1 game respectively. 3 game and 1 game members acknowledge that their choice of games is not guaranteed and subject to availability. Tickets are emailed out prior to the start of the season.

Members are entitled to benefits depending on their membership level. For a full list of benefits, please visit adelaidethunderbirds.com.au/membership. The club reserves the right to alter member benefits and offer additional benefits throughout the season as they become available.

The club does not take responsibility for lost or stolen membership cards. A $10 fee will be charged for the replacement of a membership card.

 

RESERVED SEATING

Netball SA reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes and membership demands, or any other reason deemed necessary by Netball SA.

Members will be notified if there is a change to their seating and alternative arrangements will be made before the member is moved.

All members are given a seat at Adelaide Entertainment Centre comparable to their seat at Priceline Stadium. This factors in membership category, proximity to aisles and number of seats in the group.

 

MEMBERSHIP ADD-ONS

Car Park – Members can purchase a discounted car park pass for $30. This is valid only for games at Priceline Stadium.

Inner sanctum experiences – Some membership categories will have access to functions and player meet and greets. The nature of these experiences is subject to player availability and can be amended by the Adelaide Thunderbirds as needed.

 

MEMBERSHIP TRANSFER POLICY

All memberships are transferrable. If a member wishes to transfer their membership to a friend or family member to use, they are permitted to do so. The patron who uses the membership card must be in the same membership type category. (Eg, an adult must use an adult membership and a concession must provide proof of concession at the door. An adult is not permitted to use a junior ticket).

If the patron that is using the membership is not in the same category, they are able to upgrade at the ticket office. (Eg, if an adult wants to upgrade from a junior ticket to an adult ticket, they can pay to upgrade).

 

MEMBERSHIP REFUND POLICY

Subject to the Australia Consumer Law, the Adelaide Thunderbirds will only provide a cancellation or refund of membership in exceptional circumstances. The membership team reserve the right to approve a refund. All cancellations must be sent in writing to our membership email: memberships@netballsa.asn.au.

 

MEMBERS RIGHTS & RESPONSIBILITIES

All members are subject to the Priceline Stadium and Adelaide Entertainment Centre terms of entry and behaviour code of conduct. To read our behaviour code of conduct, please visit adelaidethunderbirds.com.au/behavior-code-conduct.

 

CONTENT

In becoming an Adelaide Thunderbirds member, you and those using your membership grant Netball SA, Netball Australia and Suncorp Super Netball permission to use imagery, footage and potential interviews taken at events or games. This footage may be used in the following ways; Website, Facebook, Twitter, Instagram, YouTube and other Adelaide Thunderbirds marketing collateral.

 

COPYRIGHT

Unless otherwise specified, Adelaide Thunderbirds material is owned or licensed by Netball SA. No material (including electronic, mechanical, photocopying or recording) may be reproduced, adapted or transmitted without prior written consent from Netball SA.