Membership Terms and Conditions

We want to make sure all our members have a positive experience with the Adelaide Thunderbirds and kindly ask them to read the Terms & Conditions (T&Cs) and Frequently Asked Questions (FAQs) prior to purchasing.

The below T&Cs are relevant to the purchase of 2022 membership of the Adelaide Thunderbirds. 

These T&Cs are subject to change and are at the discretion of the Adelaide Thunderbirds and Netball South Australia.

By purchasing an Adelaide Thunderbirds membership, you thereby agree to these T&Cs. You acknowledge that you are entering into an agreement on the terms set out below with Netball SA for the entire duration of the membership.

Netball Australia reserves the right to, in conjunction with Suncorp Super Netball (SSN), change dates, times and venues as appropriate prior to or during the 2022 SSN season.

MEMBERSHIP PAYMENT

Members with an outstanding balance from 2021 or previous seasons will be ineligible to renew or purchase a new membership in 2022 until all outstanding fees have been paid.

Members on a payment plan will commence their payments on November 22, 2021. Those on monthly instalments will have a payment deducted on the 22nd of every month, starting from November 22, for 6 months. Those on an upfront payment will have the full amount deducted on November 22. Those who do not wish for their membership to be automatically debited must opt out via email.

If a payment is missed, the Adelaide Thunderbirds membership team will debit again two days later. If the payment is still not successful, the Adelaide Thunderbirds membership team will then communicate to the member and it is the member’s responsibility to amend.

The Adelaide Thunderbirds membership team exercise the right to refuse entry and cancel the barcodes of the membership if a member is non-compliant.

MEMBERSHIP TYPES

At both Netball SA Stadium and any alternative home game venues, there are options for junior, concession, companion, adult, and family memberships.

Junior – All members aged 17 and under as of 31st December 2022

Adult – All members aged 18 and above as of 31st December 2022

Concession – To qualify for a concession, members must have one of the following: Pension card, Full-time student card, Veteran’s affairs card, Disability card, Carer’s card or any valid government issued concession, and senior’s cards. Members must produce their concession ID at the game when entering the venue. If a member is no longer a concession and this changes through the course of the membership, they must contact the membership team to upgrade.

Family – A family consists of two (2) adult memberships and two (2) junior memberships. 

Members who purchase a 3 Game Membership or 1 Game Membership are entitled to three games and one game respectively. 3 Game and 1 Game Members acknowledge that their choice of games is not guaranteed and subject to availability.

Tickets are emailed out prior to the start of the season. Members will be contacted via email and text message with a reminder to select their games, if games are not selected by the member the Adelaide Thunderbirds do not have to issue refunds or credit as the member is liable to contact regarding games. 

MEMBERSHIP BENEFITS

Members who purchase a season ticketed membership are entitled to all home games, at Netball SA Stadium and any alternative home game venues. A member card is used for entry at all games.

Members are entitled to benefits depending on their membership level. For a full list of benefits, please visit adelaidethunderbirds.com.au/membership. The club reserves the right to alter member benefits and offer additional benefits throughout the season as they become available.

The club does not take responsibility for lost or stolen membership cards. A $10 fee will be charged for the replacement of a membership card.

All membership packs will be posted direct to members. You will receive an email with tracking details once your membership pack has been sent. It is the members responsibility to ensure the postal address on the account is correct, if any packs are returned to sender, it will be at the members expense to arrange delivery or collection from Netball SA Stadium. You can expect to receive your membership pack in the mail from mid-February. Any membership purchased after January 2022, please note your pack may not arrive prior to our season commencing and allow for unexpected potential delays that could arise out of our control.

RESERVED SEATING

Netball SA reserves the right to amend seating arrangements at its sole discretion where necessary due to stadium build changes and membership demands, or any other reason deemed necessary by Netball SA.

Members will be notified if there is a change to their seating and alternative arrangements will be made before the member is moved.

All members are given a seat at any alternative home game venues comparable to their seat at Netball SA Stadium. This factors in membership category, proximity to aisles and number of seats in the group.

MEMBERSHIP ADD-ONS

Car Park – Members can purchase a discounted car park pass for $75. This is valid only for games at Netball SA Stadium.

Member scarf – Members can purchase an Adelaide Thunderbirds Indigenous scarf for $30 through the Ticketmaster portal. This is subject to availability.

Inner sanctum experiences – Some membership categories will have access to functions and player meet and greets. The nature of these experiences is subject to player availability and can be amended by the Adelaide Thunderbirds as needed.

MEMBERSHIP TRANSFER POLICY

All memberships are transferrable. If a member wishes to transfer their membership to a friend or family member to use, they are permitted to do so. The patron who uses the membership card must be in the same membership type category. (E.g., an adult must use an adult membership and a concession must provide proof of concession at the door. An adult is not permitted to use a junior ticket).

If the patron that is using the membership is not in the same category, they are able to upgrade at the ticket office. (E.g., if an adult wants to upgrade from a junior ticket to an adult ticket, they can pay to upgrade).

MEMBERSHIP REFUND POLICY

Netball SA will not issue refunds or credits in the case of missed games, team performance or a change in personal circumstances.

Subject to the Australia Consumer Law, Netball SA will only provide a cancellation or refund of membership in exceptional circumstances. The Adelaide Thunderbirds membership team reserve the right to approve a refund. All cancellations must be sent in writing to our membership email: memberships@netballsa.asn.au. Cancellation fees may apply.

If you’re no longer able to attend 2022 Adelaide Thunderbirds games because you choose to remain unvaccinated against COVID-19, you may be eligible for a refund if you purchased your membership prior to 5 December 2021. Those memberships purchased after this date agree to the new conditions of entry to NSA Stadium and refunds are at the discretion of the Adelaide Thunderbirds membership department. Eligible refunds will be processed within 5 business days once the Adelaide Thunderbirds membership team have been notified in writing of your decision to cancel your membership. Please allow a further 3-5 business days for the funds to be deposited into your account

COVID-19 IMPACT ON 2022 SEASON & MEMBERSHIPS

All membership purchased in 2022 will be required to adhere to the relevant stadium conditions of entry, including the requirement to be double vaccinated for people aged 16 and over.

The impact of COVID-19, or any other unforeseen event, on the 2022 SSN season is currently unknown. If the season is interrupted, members will be provided a series of options relating to their 2022 membership.

Should the venue capacity at Netball SA Stadium or any alternative home game venues be less than 100%, alternate measures may be put in place for members to attend games. For example, a member will renew their normal seat in the stadium upon paying for their membership - if capacity changes, Netball SA reserves the right to alter the seat, in order to permit attendance at games in accordance with physical distancing measures and government advice.

Netball SA will continue to monitor the latest health advice from the government as we approach the 2022 season. Any important information will be communicated to members.

Netball SA and the Adelaide Thunderbirds may replace or vary these Conditions of Entry at any time and without notice.

COVID MEMBERSHIP OPTIONS 2021

MEMBERSHIP REVISED OPTIONS FOR ROUND 13 2021

Full Season Member revised options

Receive a credit transfer to 2022 membership for the one home game missed. This will ensure that you receive the credit at the time of renewing your 2022 membership.

Pledge the remainder of your membership to the club in 2021. This is the greatest support our members could give the club and we thank all members who pledged.

3 and 1 Game Member revised options ONLY for members who selected Round 13 in 2021.

Receive a credit transfer to 2022 membership for the one home game missed. This will ensure that you receive the credit at the time of renewing your 2022 membership.

Pledge the remainder of your membership to the club in 2021. This is the greatest support our members can give the club and we thank all members who have already reached out and signalled their intention to pledge.

Receive an additional game as part of your 2022 membership You will be able to choose which additional game you'd like to go to next season.

These options were selected in Aug-Sep 2021 and will be automatically applied to your account for the 2022 season if your membership was eligible. If you did not select an option, the default option was pledging the game to the club.

The revised options from 2021 can only be applied to 2022 memberships. If a member chooses not to renew their membership in 2022 any game or credit will expire and cannot be used for a subsequent season.

MEMBERSHIP INFORMATION

Members will be regularly communicated to via email, text messages or the Adelaide Thunderbirds social media channels. It is the member’s responsibility to make sure all personal details are updated. To do so, you can log into your account via the Membership portal on our website or contact the membership team on 8238 0500 during business hours.

MEMBERS RIGHTS & RESPONSIBILITIES

All members are subject to the Netball SA Stadium and any alternative home game venues terms of entry and behaviour code of conduct. To read our behaviour code of conduct, please visit adelaidethunderbirds.com.au/behaviour-code-conduct. Netball SA reserves the right to decline or cancel a membership at any time. Members are also subject to the terms of ticket sale from Ticketmaster, Ticketek and any other ticketing agency utilised by the club in 2022

CONTENT

In becoming an Adelaide Thunderbirds member, you and those using your membership grant Netball SA, Netball Australia and Suncorp Super Netball permission to use imagery, footage and potential interviews taken at events or games. This footage may be used in the following ways; Website, Facebook, Twitter, Instagram, YouTube and other Adelaide Thunderbirds marketing collateral.

PRIVACY

The personal information you have provided in your Adelaide Thunderbirds membership application is collected, used and disclosed in accordance with the Netball Australia Privacy Policy – Netball South Australia  is a party to this policy.

Netball South Australia may use and disclose your personal information for the purposes of conducting and administrating your Adelaide Thunderbirds membership and other related activities across Australia, providing you with member services or promotional material, complying with legal obligations or otherwise in accordance with the Netball Australia Privacy Policy. Netball South Australia may share your information with third parties such as Netball Australia, Ticketmaster or Ticketek, however your information is not generally disclosed to anyone outside Australia. The Netball Australia Privacy Policy contains information about how you may access, and request correction of your personal information held by Netball South Australia or make a complaint about the handling of your personal information, and provides information about how a complaint will be dealt with by Netball South Australia. Your membership application may be rejected if the information is not provided. If you do not wish to receive promotional material from Netball South Australia sponsors and third parties, you must advise us via email or telephone or via the specific opt-out procedures provided in the relevant communication.

COPYRIGHT

Unless otherwise specified, Adelaide Thunderbirds material is owned or licensed by Netball SA. No material (including electronic, mechanical, photocopying or recording) may be reproduced, adapted or transmitted without prior written consent from Netball SA.