Frequently Asked Questions

 
1When can I renew my membership?

You will be able to renew your membership from 20 September 2017.

General public memberships will go on sale from 10am 11 October 2017. 

Click here to renew your 2017 membership.

2How do I renew my membership?

Renew your membership in two easy steps!

Step 1: Complete the Adelaide Thunderbirds Membership Renewal Form to select your delivery/collection method, and to purchase any add-ons including members polos, discounted awards dinner tickets and car parking.

Step 2: Login to TicketMaster to update your contact details and confirm your payment method.

3Can I pay my membership in instalments (payment plan)?

Yes. For no extra cost, you can spread the cost of your membership across six monthly instalments, deducted once a month from your nominated credit card.

 

The instalment schedule will commence on 11 October 2017 and conclude on 11 March 2018 (six-month plan).

 

Please note that we are unable to change the schedule date (if the 11th falls on a weekend or public holiday, then it will be deducted on the next business day). Please ensure you have sufficient funds in your account on this date to cover the instalment amount.

 

Members paying after the first installment of 11 October 2017 will be required to pay the combined value of all installments due to bring them up-to-date with the instalment schedule.

 

Instalment Plan Schedule

First payment 25% 11 October 2017
Second payment 15% 11 November 2017
Third payment 15% 11 December 2017
Fourth payment 15% 11 January 2018
Fifth payment 15% 11 February 2018
Sixth payment 15% 11 March 2018
 

Please notify memberships@netballsa.asn.au if there are any changes to your credit card information.

4How do I make changes to my current membership?

Changes can include:

  • Seat relocation
  • Upgrade membership category
  • Purchasing additional memberships
  • Updating membership type (e.g. concession to Adult)

 

To discuss changing or upgrading your membership, please contact the membership team at memberships@netballsa.asn.au.  

Please allow 2-4 business days for a response.

5Can I share my season membership with family and friends?

Yes, you can! Adelaide Thunderbirds season memberships are fully transferable. 

Simply pass your membership card onto friends, family, clients or anyone else, and ensure your seat is always full.

The individual using the membership needs to be eligible for your membership category (e.g. junior for junior etc), additional fees may apply.

6Who is considered eligible for junior and concession membership?

Junior

 

Members must be under the age of 17 as at 1 January 2018 to be considered a Junior member. Members who turn 17 before this date will need to purchase a concession or adult membership.

 

Concession

 

Concession prices apply to pensioners and full-time students 17 years and over as at 1 January 2018.

 

Pensioner concession is available to people holding the following cards:

  • Pension card (aged; single parent; disability)
  • Student card (full-time only)

 

Concession is not available for senior cards, health care or health benefit cards. All concession members are required to produce appropriate identification when attending games.

7Can I get a replacement card if mine goes missing?
If you lose your membership card, the membership team can replace it for $25. Please email memberships@netballsa.asn.au to arrange a replacement card.
8Can I cancel my membership, and if so, do I receive a refund?

Adelaide Thunderbirds memberships are non-refundable.  

Once a membership has been purchased, the Adelaide Thunderbirds are under no obligation to provide a cancellation or refund.

9How many Adelaide Thunderbirds home games will there be in 2018?
The Adelaide Thunderbirds will host seven home games in 2018. The full Suncorp Super Netball fixture will be released soon and communicated via our email and social channels.
10If I become a three game or one game member, can I select the games to attend?
Yes. There will be limited seats available at each home game for three game and one game members. Once this allocation has been exhausted, that game will no longer be available.
11I’m an existing member but I can’t log into my account?
If you are having trouble logging into your membership account, please contact our membership team with your full name and member number at memberships@netballsa.asn.au.
12What additional purchases are available?

The following additional purchases can be selected when renewing or purchasing your membership:

  • Discounted season car park passes
  • Members only polo shirt
  • Discount to end of season Adelaide Thunderbirds Awards Dinner

 

The above items can be included in a payment plan.